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Can I Stop Sync for Particular Contacts?

Yes! You have two options to control syncing for specific contacts:

Option 1: Unlink Contact

Unlink the contact if you no longer want it to appear on HubSpot at all.

Option 2: Stop Chat Backup

Keep the contact in HubSpot but stop backing up their chat conversations using the “Don’t Sync” feature.

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How to Stop Chat Backup for Specific Contacts

If you want to keep the contact in HubSpot but stop syncing their chat history, follow these steps:
1

Create a New Label

Create a new label specifically for contacts you don’t want to sync.Create New Label
2

Add Contacts to the Label

Add the contacts you want to exclude from syncing to this label.Add Contacts to Label
3

Navigate to Backup and Sync

Go to the Backup and Sync section in the sidebar.Backup and Sync Section
4

Click Don't Sync

Click the Don’t Sync button for the label you created. This will prevent chat backups for all contacts in that label.Don't Sync Button
Contacts in a “Don’t Sync” label will remain in HubSpot, but their new WhatsApp conversations will not be backed up.

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Need Help?

Contact Support

If you have any questions or need further assistance, reach out to us at [email protected]. We’re happy to help!