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Overview

The Pipedrive Mini CRM allows you to manage your sales activities directly from WhatsApp without switching applications. Create contacts, add notes, manage tasks, and create deals based on your WhatsApp conversations.
Make sure you have connected your Pipedrive account before using these features.

Opening the Mini CRM

1

Click the Pipedrive Logo

In the Eazybe panel, click on the Pipedrive logo to open the Mini CRM sidebar.Pipedrive Mini CRM
The Mini CRM appears as a sidebar panel within WhatsApp Web, giving you quick access to Pipedrive features.

Mini CRM Features

Under Mini CRM, you can manage your Pipedrive data directly from WhatsApp: Mini CRM Features Overview

Creating Contacts

1

Open a WhatsApp Chat

Select the chat for which you want to create a contact in Pipedrive.
2

Open Mini CRM

Click on the Pipedrive logo to open the Mini CRM.
3

Create Contact

Under Mini CRM, click on Create Contact.Create Contact in PipedriveThe contact will be created based on the information from the open WhatsApp chat.

Adding Notes and Creating Tasks

1

Open a WhatsApp Chat

Select the chat for which you want to add a note or create a task.
2

Open Mini CRM

Click on the Pipedrive logo to open the Mini CRM.
3

Create Notes or Tasks

Under Mini CRM, you can add notes and create tasks based on your WhatsApp conversations.Notes and Tasks in Mini CRM
Add important details from your WhatsApp conversation to keep your Pipedrive records updated.

Creating Deals

1

Open a WhatsApp Chat

Select the chat for which you want to create a deal.
2

Open Mini CRM

Click on the Pipedrive logo to open the Mini CRM.
3

Create Deal

Under Mini CRM, click on Deals and create a new deal.Create Deal in Pipedrive
The deal will be associated with the contact from your open WhatsApp chat.

Chat Backup View

1

View Chat Backup

Under Mini CRM, access the Chat Backup view to see all WhatsApp conversations associated with contacts.Chat Backup View
Chat backup allows you to review conversation history directly within the contact view.

One-Click Contact Redirect

Use the One Click Contact Redirect button to directly open the contact’s Pipedrive page. This is useful when you need to view complete contact details or history in Pipedrive.

Quick Reference

FeatureDescription
Create ContactAdd WhatsApp contacts to Pipedrive
NotesAdd notes to contacts from conversations
TasksCreate and manage tasks for follow-ups
DealsCreate deals based on sales conversations
Contact RedirectOpen contact’s full Pipedrive page
Chat BackupView WhatsApp chat history in contacts

Next Steps

Account Connection

Learn how to connect Pipedrive with Eazybe.

Disconnect

Learn how to disconnect the Pipedrive integration.

Need Help?

Contact Support

If you have any questions or need further assistance, reach out to us at hey@eazybe.com. We’re happy to help!