Overview Are your WhatsApp conversations not syncing with HubSpot? You’re moving your conversations forward, but the backup isn’t getting stored on HubSpot. This guide will help you resolve common syncing issues.
1. Grant Access Eazybe requires specific permissions to integrate with HubSpot properly.
Ensure your super-admin grants the following permissions:
File permissionApp Marketplace permission 2. WhatsApp Activity Enabled in HubSpot Make sure WhatsApp Activity is enabled in your HubSpot contact timeline.
Open a Contact
Navigate to any HubSpot contact page.
Expand Filter Activity
Click on Filter activity to expand the filtering options.
Enable WhatsApp Activity
Under the Communication section, check the WhatsApp Activity checkbox. 3. HubSpot Permissions Verify that you have the necessary permissions in HubSpot.
Access Settings
Go to your HubSpot Settings .
Navigate to Users & Teams
Click on Users & Teams in the left sidebar.
Edit Permissions
Click Edit permissions for your user account.
Request Required Permissions
Ensure you have App marketplace and Files permissions. If not, request these from your super-admin. A super-admin has access to all permissions and can grant these to other users.
4. Label Sync Permissions If your conversations aren’t backing up even though labels are being created, check your label sync settings.
Check Label Settings
Navigate to your label settings in the Eazybe extension.
Verify Sync Status
Ensure the label is set to Sync and not Don’t Sync . Labels set to “Don’t Sync” will not back up conversations to HubSpot. Change them to “Sync” to enable backup.
Need Help?
Contact Support If you’re still experiencing syncing issues after following these steps, reach out to us at [email protected] 
