Team Inbox

EazyBe Team Inbox is now integrated directly into Bitrix24, allowing your team to manage WhatsApp conversations without leaving the CRM.

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Team Inbox on Contact Page

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Step 1: Find the Team Inbox Tab

On any contact’s page in Bitrix24, look for the Team Inbox tab.

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Step 2: Open Team Inbox

Click the Team Inbox tab to view conversations with that specific contact.

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Global Team Inbox

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Step 1: Find the EazyBe Team Inbox

Look for the EazyBe Team Inbox option in the left sidebar of Bitrix24.

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Step 2: Open Global Team Inbox

Click to access the full Team Inbox showing all conversations across your team.

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Requirements

To use the Team Inbox integration, you need:

• Install EazyBe app from the Bitrix24 Market
• Active EazyBe integration with Bitrix24

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Access Control

Team Inbox accessibility is role-based:

• Admins: Can view all team conversations
• Employees: Can only view conversations assigned to them

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Features

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View Conversations

• Contact inbox: See all WhatsApp conversations with a specific contact
• Global inbox: View all team conversations in one place
• Real-time sync: Messages sync automatically every 12 minutes

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Send Messages

If you have a connected API or CoEx number:

• Send messages directly to contacts from Bitrix24
• No need to switch between applications
• All messages are logged in the contact’s timeline

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Team Collaboration

• Unified inbox: All team conversations in one place
• Contact context: Access inbox while viewing contact details
• Seamless workflow: Stay within Bitrix24 while managing WhatsApp

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If you have any questions, reach out to us at hey@eazybe.com.