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Added - AI Unreplied Chats Agent

• Automatic Critical/Important/Normal classification based on keywords and sentiment
• WhatsApp notifications for admins every 3 hours with summary stats
• Smart detection of urgent keywords like “cancel”, “refund”, “urgent”
• CRM-based customer value recognition for VIP prioritization

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Added - Enhanced Privacy Controls

• Complete Privacy & Compliance documentation
• GDPR compliance tools with DPA support
• Employee monitoring transparency features
• Label-based chat exclusion from backup

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Added - AI Reply Suggestions

• Multiple tone options: Professional, Friendly, Concise, Persuasive, Empathetic
• One-click message insertion
• Works in any WhatsApp conversation
• No message data stored after processing

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Fixed - HubSpot Sync Improvements

• Fixed contact matching for numbers without country code
• Improved attachment sync reliability
• Reduced sync delay from 5 min to 3 min average

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Added - Salesforce Integration

• Contact and Lead sync with automatic matching
• Opportunity management from WhatsApp sidebar
• Chat backup directly to Salesforce timeline
• Mini-CRM view for quick access to Salesforce data

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Improved - Analytics Dashboard Redesign

• New team performance metrics with response time tracking
• Exportable reports in CSV and PDF formats
• Custom date range filters
• Real-time conversation volume charts

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Added - WABA Coexistence Mode

• Keep your existing chat history intact
• No migration downtime required
• Seamless sync between Business App and API
• Perfect for teams transitioning to WABA

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Added - Broadcast Campaigns

• CSV import support with automatic phone number formatting
• Template variable mapping for personalization
• Detailed delivery analytics (Sent, Delivered, Read, Replied, Failed)
• Schedule campaigns for optimal send times

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Improved - Quick Replies 2.0

• Attachment support (images, documents, videos)
• Team sharing options with visibility controls
• Keyboard shortcuts for faster access
• Enhanced search and filtering

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Added - HubSpot Workflows Integration

• Deal stage change triggers
• Contact property change triggers
• Custom workflow actions
• Variable mapping from HubSpot properties

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Added - Revenue Inbox

• Multi-agent view with real-time updates
• Conversation assignment and transfer
• Labels and funnels for organization
• Team performance metrics

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Added - Mini-CRM View

• View and edit contacts inline
• Create deals and opportunities
• Add tasks and notes
• Log call activities

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Added - Zoho CRM Integration

• Automatic contact sync with phone matching
• Chat backup to Zoho timeline
• Workflow automation support
• Mini-CRM view for Zoho data

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Added - Scheduled Messages

• Date and time picker with timezone support
• Recurring message support (daily, weekly, monthly)
• Cloud sync for reliable delivery even when offline

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Improved - Chrome Extension Performance

• 40% faster load time
• Reduced memory usage by 30%
• Better stability and error handling

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Added - HubSpot Integration

• One-click OAuth connection
• Automatic contact sync
• Chat backup to HubSpot timeline
• Deal and ticket creation from WhatsApp

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Added - Privacy Blur

• Blur phone numbers and names
• Quick toggle with keyboard shortcut
• Perfect for demos and training

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Improved - Team Management

• Bulk invite team members
• Role templates for faster onboarding
• Activity audit logs

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Added - LeadSquared Integration

• Contact and lead sync
• Activity logging
• Mini-CRM view

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Added - Pipedrive Integration

• Person and deal sync
• Chat backup
• Pipeline management

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Added - Google Sheets Integration

• Export contacts to Google Sheets
• Chat backup to spreadsheets
• Custom column mapping

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Added - Export Functionality

• Export conversations as CSV
• Export analytics reports
• Scheduled exports

• May 2025: Initial WABA support, basic chat backup
• April 2025: Chrome extension launch
• March 2025: Bitrix24 integration
• February 2025: Freshdesk integration
• January 2025: Beta launch