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WhatsApp conversations automatically sync between EazyBe and LeadSquared, ensuring all your communications are backed up in your CRM.

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Automatic Sync

WhatsApp chats with LeadSquared leads synchronize automatically every 3 minutes. The EazyBe extension’s LeadSquared Mini-CRM view displays the last synced date and time.
Last Sync Time Display

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Initial Integration Backup

When you first integrate LeadSquared with EazyBe, the system automatically provides a chat backup for the past 3 days. Initial Backup

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Where Chats Are Logged

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Activity History

Conversations are backed up under the “WhatsApp Chats by EazyBe” activity object within LeadSquared’s leads section.
1

Navigate to Leads

Go to the Leads dropdown and select Manage Leads.Manage Leads
2

Select a Lead

Choose the specific lead whose chat history you want to view.Select Lead
3

View Activity History

Navigate to the Activity History section.Activity History
4

Find WhatsApp Chats

Check the “WhatsApp Chats by EazyBe” activity to view all synced conversations.WhatsApp Chats Activity

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Backup in Opportunity Section

Chats also appear in the LeadSquared Opportunity section for linked opportunities, ensuring all communications stay accessible for reference. Opportunity Chat Backup Chat Details View
All synced conversations are preserved in LeadSquared, providing a complete communication history for each lead and opportunity.