Skip to main content
Keep your WhatsApp conversations automatically synchronized with Bitrix. EazyBe ensures your chat history is always backed up and accessible within your CRM.

​
Automatic Sync

WhatsApp conversations with your Bitrix contacts are automatically synced every 12 minutes.
Only chats with linked Bitrix contacts will be synced. Make sure your WhatsApp contacts are properly linked to Bitrix records.
Once synchronization begins, the last synced date and time will be displayed in the EazyBe extension. You can verify the synchronization by clicking the icon to access the contact’s Bitrix page.

​
Initial Integration

When you integrate Bitrix for the first time, EazyBe automatically provides chat backup for the past 3 days. This ensures you don’t lose any recent conversation history when setting up the integration.

​
Chat Backup

WhatsApp chats are backed up as timeline documents on the Contact’s Page in Bitrix.
  • Same-day chats: All conversations from the same day with a single user appear in one document
  • Per-user documents: Each user’s backup creates a separate timeline document for that day
  • Chronological order: Documents appear in the contact’s activity timeline in date order
Timeline document view

WhatsApp Chat Backup

Comments remain available in the contact’s General section.
For real-time messaging directly within Bitrix24, use the Team Inbox integration.
If you have any questions, reach out to us at hey@eazybe.com.