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Overview

If your HubSpot workflows aren’t sending WhatsApp messages as expected, this guide covers the most common issues and their solutions.

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1. Email ID Registration Match

The email address registered on your HubSpot account and your Eazybe account must be the same for workflows to function correctly.
1

Install Chrome Extension

Ensure the Eazybe Chrome extension is properly installed and active.Chrome Extension
2

Integrate with HubSpot

Connect your HubSpot account through the Eazybe extension settings.HubSpot Integration
3

Verify Email Addresses Match

Confirm that the email address used in HubSpot matches the one in your Eazybe account.Email Verification

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2. Cloud Connection Requirement

The cloud connection must be active for successful message delivery when WhatsApp Web is offline.
Ensure your cloud connection is enabled to allow workflows to send messages even when you’re not actively using WhatsApp Web. Cloud Connection

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3. Workflow Sender Identity

Messages are sent from the contact owner’s or deal owner’s WhatsApp number, regardless of which user created the workflow.
This means:
  • If John is the contact owner, messages go from John’s WhatsApp
  • The workflow creator’s number is not used unless they own the contact/deal
Sender Identity

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4. Failed Message Tracking

Check the scheduled labels in WhatsApp to keep track of failed messages and identify delivery issues.
Scheduled Labels Use the scheduled labels feature to:
  • Monitor pending messages
  • Identify failed deliveries
  • Retry failed messages manually if needed

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5. Delivery Timing

It takes approximately 2 minutes for scheduled messages to be delivered after a workflow trigger fires.
Delivery Timing If messages aren’t appearing immediately:
  • Wait at least 2-3 minutes after the trigger
  • Check that the workflow was properly triggered in HubSpot
  • Verify the contact meets all enrollment criteria

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6. Multi-Device Duplication

Duplicate messages occur when the same account is active on more than one device simultaneously.
Multi-Device Issue To prevent duplicate sends:

Use One Device

Keep your WhatsApp account active on only one device at a time when running workflows.

Log Out Other Sessions

Check WhatsApp Web’s linked devices and remove any extra sessions.
Device Management

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Need More Help?

Contact Support

If you’re still experiencing issues, reach out to our support team at [email protected]