This guide explains how to disconnect your Salesforce account from the EazyBe WhatsApp extension. You may need to do this if you integrated the wrong account or wish to remove the integration entirely.
Method A: Disconnect via EazyBe WhatsApp Extension
Open the Integrations Panel
Click the Integrations icon in your EazyBe WhatsApp extension.
Click Disconnect
Under the Salesforce section, click the Disconnect button.
Confirm Disconnection
A confirmation pop-up will appear. Click Confirm to complete the disconnection.
After disconnecting, the Salesforce icon will no longer display in the extension’s sidebar.
Method B: Disconnect via EazyBe Workspace
Open Organisation Settings
Click the Organisation button in the right sidebar of your EazyBe workspace.
Navigate to Integrations
In the left sidebar, navigate to Integrations and click Configure under the “Salesforce CRM integration” section.
Unlink the Integration
Click the red Unlink button and confirm the disconnection in the final pop-up.
Disconnecting will stop syncing your WhatsApp conversations with Salesforce. You can reconnect at any time by following the setup guide.
Need Help?
If you have any questions or need assistance, contact our support team at [email protected]. 
