Keep track of all your resolved support tickets with EazyBe’s Freshdesk integration.
Viewing Resolved Tickets
Want to know which tickets have been resolved? You can easily track them directly from your WhatsApp conversation.
Open WhatsApp Chat
Open the WhatsApp chat of the Freshdesk contact whose resolved tickets you want to view.
Access Freshdesk Panel
Click on the Freshdesk icon in the right-side bar to open the integration panel.
View Resolved Section
Click on the Resolved section to see all tickets that have been resolved for this contact.
Track Resolved Tickets
When you edit a ticket’s status to Resolved, it will automatically appear under the Resolved header for easy tracking.
Keeping track of resolved tickets helps you understand the complete support history for each contact and ensures nothing falls through the cracks.
Need Help?
If you have any questions or need further assistance, feel free to reach out to us at [email protected]. We’re happy to help! 
