Skip to main content
Use Eazybe’s HubSpot contact properties to check whether a contact has opted out of WhatsApp broadcasts after unsubscribing in chat. Add the status and its last-updated timestamp to your Contacts view so you can review them together.

​
Understand the contact properties

In Choose which columns you see, the timestamp property is listed as Eazybe Broadcast Opt Out Updated At, without the timezone suffix. The contact table displays the timezone with the date and time.

​
Add and check the properties

In HubSpot, open CRM → Contacts and select the contact view you want to use, such as All contacts. Open the table’s column settings to display Choose which columns you see.
1

Select the broadcast opt-out properties

In Choose which columns you see, enter Eazybe Broadcast in the search field. Under CONTACT INFORMATION, select both properties:
  • Eazybe Broadcast Opt Out
  • Eazybe Broadcast Opt Out Updated At
Click Apply to add the selected columns to your contact table.HubSpot column chooser with Eazybe Broadcast Opt Out and Eazybe Broadcast Opt Out Updated At selected
Selecting these columns changes what you see in the table. It does not subscribe or unsubscribe a contact.
2

Read the status and its update time

Back in Contacts, find the contact’s row and review Eazybe Broadcast Opt Out alongside Eazybe Broadcast Opt Out Updated At. If the columns are outside your visible table area, scroll horizontally to find them.Read the status to check the contact’s broadcast preference, then use the timestamp to see when that preference was last updated. This is the preference-update time, not the time a broadcast was sent or delivered.HubSpot Contacts table showing broadcast opt-out status and last-updated timestamps in GMT+5:30
The populated status rows in this screenshot show Opted In. The dates and values illustrate the table layout; check your own contact’s row for their current recorded status.
A blank value or — does not confirm that a contact is opted in. It means no value is displayed for that property. Check the contact’s recorded preference before using it to decide who should receive a broadcast.

​
Check opt-outs for a specific broadcast

These HubSpot properties let you review the preference recorded on the contact. To inspect the Opt Out recipient group for an individual campaign, see View Broadcast Analytics.