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If your WhatsApp conversations aren’t syncing with Zoho despite moving conversations forward, this guide will help you resolve the issue.

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Common Cause: Permission Issues

EazyBe requires specific permissions when integrating with Zoho. These permissions are crucial for storing WhatsApp conversations via the EazyBe WhatsApp Extension. Grant Access Permissions

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How to Fix the Sync Issue

1

Verify CRM Permissions

Ensure that you are part of an organization with CRM permissions access. Without these permissions, WhatsApp chats cannot be synced to Zoho.
2

Join or Create an Organization

If you are not already in an organization with the required permissions, you need to either:
  • Join an existing organization that has CRM permissions
  • Create a new organization to enable proper syncing of WhatsApp chats in Zoho
3

Re-grant Permissions

If permissions were denied during initial setup, disconnect and reconnect the integration to be prompted for permissions again. Make sure to accept all required permissions.
Without the proper CRM permissions granted, EazyBe cannot store your WhatsApp conversations in Zoho. Ensure all permissions are accepted during the integration process.
Organization-level CRM permissions are required for the sync to work properly. Individual user permissions may not be sufficient.

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Need Help?

If you have any questions or need further assistance, feel free to reach out to our support team at [email protected].