Backup View

Synced WhatsApp conversations are stored in multiple locations within Zoho CRM, making it easy to access chat history from different record types.

Where to Find Your WhatsApp Chat Backups

Zoho Contact's Page

Each synced WhatsApp conversation appears in the Notes Section of the respective Zoho Contact’s page.

Zoho Lead's Page

Synced conversations also display in the Notes Section of respective lead records in Zoho CRM.

Zoho Deal's Page

Chats are automatically synced to the 5 latest deals associated with the respective Zoho Contact.

All WhatsApp conversations are stored as notes, allowing you to maintain a complete communication history within your CRM records.