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Synced WhatsApp conversations are stored in multiple locations within Zoho CRM, making it easy to access chat history from different record types.

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Where to Find Your WhatsApp Chat Backups

1

Zoho Contact's Page

Each synced WhatsApp conversation appears in the Notes Section of the respective Zoho Contact’s page.Zoho Contact Notes Section
2

Zoho Lead's Page

Synced conversations also display in the Notes Section of respective lead records in Zoho CRM.Zoho Lead Notes Section
3

Zoho Deal's Page

Chats are automatically synced to the 5 latest deals associated with the respective Zoho Contact.Zoho Deal Notes Section
All WhatsApp conversations are stored as notes, allowing you to maintain a complete communication history within your CRM records.