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You can access your WhatsApp chat backups in Salesforce through several areas.

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Salesforce Contact’s Page

Synced WhatsApp conversations appear in two locations within respective Salesforce Contacts’ Pages:

Notes and Attachments

Find your synced conversations in the Notes and Attachments section.

WhatsApp Chats by Eazybe

View conversations in the custom activity object.
Contact Page - Notes and Attachments Contact Page - WhatsApp Chats Activity

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Salesforce Lead’s Page

Synced WhatsApp conversations display in the “WhatsApp Chats by Eazybe” custom activity object within respective Salesforce Leads’ Pages. Lead Page - WhatsApp Chats Activity
Both Contacts and Leads pages provide easy access to your synced WhatsApp conversations, helping you maintain a complete communication history within Salesforce.

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Need Help?

If you have any questions or need further assistance, feel free to reach out to us at [email protected].