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Yes, Eazybe supports attachment backup! When syncing WhatsApp conversations with Salesforce, various types of attachments are automatically backed up.

Supported Attachment Types

Images

Photos and screenshots shared in chats

Documents

Files such as PDFs, Word documents, and spreadsheets

Audio Files

Voice messages and other audio recordings

Videos

Video clips shared in conversations
Other Files: Any other types of files that may be shared in WhatsApp chats are also backed up.

Storage Location

Attachments from WhatsApp conversations are stored in the “WhatsApp Chats by Eazybe” custom activity object on both Leads and Contacts pages. Attachment Backup in Salesforce
You can click the links created for attachments to download your backed-up files directly from Salesforce.

Need Help?

For questions or assistance, contact us at [email protected].