Overview
Eazybe prioritizes your privacy by ensuring WhatsApp chat data is never stored on Eazybe’s servers. Instead, data either syncs directly with your CRM system or backs up to Google Drive for Team Inbox users.Eazybe acts as a secure data connector — it facilitates the transfer of your chat data but does not store, read, or log your messages or attachments.
CRM Integration Backup
When using Eazybe with HubSpot (or other CRMs like Zoho, LeadSquared, or Salesforce), your chat data follows a secure path:Direct Sync from WhatsApp Web
Your chats sync directly from WhatsApp Web to your CRM’s cloud storage using official APIs.
Eazybe as Data Connector
Eazybe functions solely as a data connector. It does not store, read, or log your messages or attachments.
All data transfer happens through secure, official APIs provided by your CRM platform.
Team Inbox Backup
For Team Inbox users, chat data is backed up to your connected Google Drive account:Storage Location
| Component | Where It’s Stored |
|---|---|
| Personal Accounts | Your personal Google Drive |
| Business Accounts | Company G Suite/Workspace Drive |
What Gets Stored
Message Content
Full text of all messages in your conversations.
Timestamps
When each message was sent or received.
Sender Information
Who sent each message in the conversation.
Media Files
Images, documents, and other attachments shared in chats.
Security & Control
Eazybe provides robust security measures and full user control over your data:Data Ownership
You retain complete ownership of all your chat data at all times.
Compliance
Your data handling is compliant with:- GDPR — European General Data Protection Regulation
- CCPA — California Consumer Privacy Act
User Controls
| Control | How To Access |
|---|---|
| Revoke Access | Disconnect integration from Eazybe Dashboard |
| Disable Syncing | Turn off sync in Eazybe settings |
| Delete Data | Remove data directly from your CRM or Google Drive |
Key Privacy Points
Does Eazybe store my messages?
Does Eazybe store my messages?
No. Eazybe never stores your messages on its servers. Data is either synced to your CRM or backed up to your Google Drive.
Can Eazybe read my chats?
Can Eazybe read my chats?
No. Eazybe acts only as a connector. It facilitates the transfer but does not read or log your message content.
Who has access to my backup data?
Who has access to my backup data?
Only you and those you grant access to through your CRM or Google Drive sharing settings.
How do I stop syncing?
How do I stop syncing?
You can disable syncing at any time from the Eazybe Dashboard or disconnect the integration entirely.
Quick Reference
| Backup Type | Storage Location | Managed By |
|---|---|---|
| CRM Integration | HubSpot Cloud | HubSpot |
| Team Inbox | Google Drive | You |
| Eazybe Servers | None | N/A |
Need Help?
Contact Support
If you have any questions or need further assistance, reach out to us at [email protected]. We’re happy to help!