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Overview

When you have many HubSpot-connected contacts, you may not want all conversations to sync automatically. Eazybe provides a label-based system that allows you to selectively exclude specific contacts from chat backup synchronization.
This feature is useful for excluding personal contacts, internal team chats, or any conversations you don’t want recorded in HubSpot.

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How It Works

Eazybe uses a label-based exclusion system. You create a shared label, add contacts you want to exclude, and then disable sync for that entire label. This approach makes it easy to manage multiple contacts at once.

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Step-by-Step Guide

1

Create a Shared Label

First, create a shared label within the Eazybe WhatsApp extension. Add all the contacts you do not want chat backups to sync with HubSpot under this label.Create Shared Label
Name your label something descriptive like “No Sync” or “Exclude from Backup” for easy identification.
2

Access Backup and Sync Settings

Click the Backup and Sync icon in the WhatsApp extension’s right sidebar. In the resulting window, select the HubSpot button to access HubSpot-specific sync settings.
3

Disable Sync for the Label

Locate the label containing the contacts you want to exclude. Click the Don’t Sync button beside the label to disable synchronization for all contacts in that label.Don't Sync Button
Chat synchronization is now disabled for all contacts in this label!

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Re-enabling Sync

If you need to restore synchronization for previously excluded contacts:
1

Enable Sync for the Label

Navigate back to the Backup and Sync settings, find your excluded label, and click the Sync button to restore synchronization.Sync Button
2

Selective Re-enabling

To selectively enable sync for specific contacts only:
  1. Remove those contacts from the excluded label
  2. Keep other contacts in the label to maintain their exclusion
  3. The removed contacts will automatically resume syncing

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Best Practices

Name your exclusion labels clearly (e.g., “No HubSpot Sync”, “Personal Contacts”) so team members understand their purpose.
Regularly review your excluded contacts to ensure you’re not missing important business conversations.
If you’re part of a team, document which types of contacts should be excluded to maintain consistency.

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Quick Reference

ActionHow To
Exclude ContactsAdd to label → Click “Don’t Sync”
Include ContactsRemove from label OR Click “Sync”
Bulk ExcludeAdd multiple contacts to one label

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Need Help?

Contact Support

If you have any questions or need further assistance, reach out to us at [email protected]. We’re happy to help!