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As an administrator, you can monitor when your team’s Bitrix chats were last synchronized through the EazyBe Workspace.

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Checking Last Sync Time

1

Log in to EazyBe Workspace

Access workspace.eazybe.com and log in using your admin credentials.
2

Navigate to Dashboard

Click on the Dashboard button in the main navigation.Dashboard Button
3

View Last Sync Information

In the Last Chat Synced column, you will see the last sync time of the Bitrix chats for all your employees.Last Chat Synced Column
The Last Chat Synced column displays the timestamp of the most recent synchronization for each team member. This helps you identify if any team member’s chats haven’t been syncing properly.

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Understanding Sync Status

Use this information to:
  • Monitor team activity - See which team members are actively using the integration
  • Troubleshoot issues - Identify team members with outdated sync times who may need assistance
  • Ensure compliance - Verify that all conversations are being properly backed up
If a team member’s last sync time is significantly outdated, they may need to refresh their WhatsApp Web session or check their browser extension status.
If you have any questions or need further assistance, reach out to us at [email protected]. We’re happy to help!