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EazyBe is committed to protecting your data and ensuring compliance with industry standards when using our Webhooks and Custom API integrations.

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Data Handling

Data in Transit

All webhook data is transmitted over HTTPS with TLS encryption

No Data Storage

EazyBe does not store webhook payload data on our servers

Direct Delivery

Webhook events are delivered directly to your specified endpoint

User Control

You have full control over webhook configuration and destinations

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Security Best Practices

1

Use HTTPS Endpoints

Always configure your webhook URLs with HTTPS to ensure encrypted data transmission.
2

Implement Authentication

Use the optional Auth Token feature to verify that webhook requests originate from EazyBe.
3

Validate Payloads

Implement payload validation on your server to ensure data integrity.
4

Secure Your Tokens

Keep your Organization Auth Token confidential and never expose it in client-side code or public repositories.

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Your Responsibilities

When using EazyBe APIs and Webhooks, you are responsible for:
  • Ensuring your endpoint servers are secure
  • Complying with applicable data protection regulations (GDPR, CCPA, etc.)
  • Handling received data in accordance with your privacy policy
  • Not using the APIs for spam or unauthorized messaging

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Data Processing

EazyBe acts as a data processor when transmitting webhook events. The data contained in webhooks (message content, contact information) is processed according to your instructions when you configure the integration.

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API Rate Limits

To ensure service stability and fair usage:
ResourceLimit
Webhook deliveriesBest-effort real-time delivery
API requestsSubject to reasonable use limits
Retry attemptsFailed deliveries are retried with exponential backoff

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Contact Us

For compliance-related inquiries or to request a Data Processing Agreement (DPA), please contact our team.
If you have any questions or need further assistance, feel free to reach out to us at [email protected]. We’re happy to help!