Performance Metrics
Monitor your team’s WhatsApp performance with detailed analytics.Key Metrics
| Metric | Description | Target |
|---|---|---|
| Response Time | Time to first reply | < 5 min |
| Resolution Time | Time to close conversation | < 24 hrs |
| Messages Sent | Total outbound messages | - |
| Conversations Handled | Unique chats managed | - |
| Customer Satisfaction | Feedback ratings | > 4.5/5 |
Team Leaderboard
View performance by team member:- Messages sent
- Conversations resolved
- Average response time
- Customer ratings
Time-Based Analysis
Filter metrics by:- Today
- Last 7 days
- Last 30 days
- Custom date range
Exporting Reports
- Go to Dashboard → Analytics
- Select date range
- Click Export
- Download CSV or PDF
Schedule automated weekly reports to your email in Settings → Reports.