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Eazybe is a Chrome extension that enhances WhatsApp Web with productivity and CRM integration features for sales and support teams. Key capabilities include CRM mini-views, shared team inboxes, contact labels, and data synchronization to Google Drive or CRM systems.

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Data Privacy & Security Compliance

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GDPR Compliance

Eazybe maintains GDPR readiness through third-party audit verification via Sprinto.
Our GDPR compliance includes:

Privacy Officer

Appointed Privacy Officer and EU Representative

Documentation

Published privacy documentation

Vendor Assessments

Annual vendor risk assessments

ROPA

Records of Processing Activities (ROPA)
Regular Data Protection Impact Assessments are conducted. Users can request data access or deletion by emailing support or using the extension’s WhatsApp support feature.

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Data Handling & Storage

CategoryDetails
Message StorageEazybe does not store messages. All chats remain within WhatsApp.
CRM DataDisplayed via APIs; credentials not stored; OAuth preferred
BackupsStored in user’s Google Drive
AttachmentsMedia stored in Google Drive when backup enabled
Server StorageData remains client-side or within user’s cloud services

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Encryption & Infrastructure

TLS/HTTPS encryption for all data in transit
Google Drive’s built-in encryption for stored backups
Role-based internal access controls
Authorized-device-only access policies
Production firewalls using deny-by-default rules

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Chat Backup Defaults

When Team Inbox is enabled, all WhatsApp chats are backed up by default to Google Drive.
Users can control backup settings via:
  • “Don’t Sync” labels for specific contacts
  • Admin controls for organization-wide sync rules

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Cloud WhatsApp Connectivity

Optional feature enabling scheduled/automated messaging when browser is closed:
  • No WhatsApp data stored on Eazybe servers
  • Authentication via WhatsApp’s QR code login
  • Sessions can be disconnected anytime from extension

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Required Permissions

PermissionPurpose
Chrome Tab AccessUI overlay for WhatsApp Web
CRM AccessOAuth/API integration with HubSpot, Zoho, Salesforce, etc.
Google DriveOptional backup and Team Inbox storage

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IT Setup Requirements

1

Browser Requirements

Google Chrome browser required with WhatsApp Web login in the same Chrome profile.
2

Extension Permissions

Enable Chrome extension permissions for Eazybe.
3

Optional: CRM Integration

Configure CRM API keys or OAuth credentials if using CRM features.
4

Optional: Google Drive

Grant Google Drive access for workspace admins if using backup features.
5

Firewall Configuration

Allow HTTPS to web.eazybe.com, api.eazybe.com, and your CRM endpoints.
Eazybe does not require software installation on user machines - just a lightweight Chrome extension. We recommend using test accounts for safe evaluation.

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Integration Options

Supported platforms include:
  • HubSpot
  • Zoho
  • Salesforce
  • LeadSquared
  • Freshdesk
  • Bitrix24
  • Google Sheets
  • Custom CRMs via webhooks
The app is listed as authorized in respective marketplace ecosystems.

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Safe Trial Recommendations

Test Numbers

Use temporary WhatsApp numbers for testing

Test Accounts

Limit access to test CRM accounts

Monitor Activity

Review extension activity via Chrome controls

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Cancellation & Offboarding

Users can:
  • Uninstall the extension anytime
  • Disconnect integrations from respective dashboards
  • Request data deletion from the support team

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Support Contact

Contact Support

Email: [email protected]WhatsApp: Use the support icon within the extension