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WhatsApp Business App Coexistence allows your business to use the same WhatsApp number with both the WhatsApp Business App and the WhatsApp Cloud API simultaneously. This prevents chat history loss during transition to API-powered messaging.

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What is Coexistence?

Unified Phone Number

Use the same WhatsApp number across both platforms seamlessly

Real-time Sync

Real-time message and contact synchronization between app and API

Blend Workflows

Combine manual interactions with automated workflows

Preserve Everything

Keep existing conversations, contacts, and mobile interface access
This is the safest method to migrate to Cloud API without losing any data. You can continue using the WhatsApp Business App normally after connecting.

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Prerequisites

Before starting the onboarding process, ensure you meet all these requirements:
WhatsApp Business App version 2.24.17 or higher is required. Older versions will fail during QR-linking.
You must have a verified Meta Business Account with completed business verification.
Your number must:
  • Not be linked to other API providers
  • Be an active WhatsApp Business number
  • Have no Meta restrictions or policy violations
Active Eazybe Cloud API access with proper permissions is required.
  • Configured webhook endpoints
  • Session logging enabled

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8-Step Onboarding Process

1

Access Facebook Business Account

Click the Connect button to access your Facebook Business Account and begin the embedded sign-up flow.Access Facebook Business Account
2

Fill Business Information

Complete the business information form with accurate details in all required input fields.Fill Business Information
3

Enter Your Mobile Number

Enter your existing WhatsApp Business mobile number with the correct country code.Enter Mobile Number
4

Scan QR Code

Scan the QR code using your WhatsApp Business App. There are two options available:
Open WhatsApp Business App and scan the QR code displayed on screen.QR Code Option 1
5

Sync Chat History (Optional)

Choose whether to sync your chat history:
  • All contacts are imported automatically
  • Optional: Up to 6 months of 1:1 chat history
  • Optional: Up to 2 weeks of media files
  • Note: Group chats are not imported Sync Chat History
Keep the WhatsApp Business App running during setup to prevent message loss.
6

Verify Account Details

Review and update your WhatsApp Business account details including:
  • Business display name
  • Business category
  • Timezone settings Verify Account Details
7

Review Access Permissions

Review and confirm the access permissions required for the integration to function properly.
Android Permissions
8

Complete Connection

Click Finish to complete the connection process. Your WhatsApp Business App is now connected to Eazybe Cloud API.Connection Complete

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Post-Connection Setup

After completing the connection:

Message Sync

Messages will sync in real-time between the mobile app and Eazybe dashboard

Contact Import

All contacts are automatically imported to your Eazybe workspace
Post-Connection Dashboard

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Verification Steps

To verify your connection is working properly:
1

Check Connection Status

Navigate to your Eazybe workspace and verify the connection status shows as “Connected”.Connection Status
2

Send Test Message

Send a test message from either the mobile app or Eazybe dashboard to confirm sync is working.Test Message
3

Verify in Mobile App

Check that messages sent from Eazybe appear in your WhatsApp Business App.Mobile App Verification

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Troubleshooting

Common causes:
  • WhatsApp Business App version is outdated
  • Poor internet connection
  • Camera permission not granted
Solution: Update your app to version 2.24.17 or higher and ensure stable internet connectivity.
If you skipped history import initially:
  1. Open WhatsApp Business App
  2. Navigate to Settings > Business Tools > WhatsApp Business Platform
  3. Tap Disconnect to remove the current connection
  4. Restart the onboarding process from the beginning
Common reasons:
  • Number is linked to another API provider
  • Meta restrictions on the account
  • No Facebook Page admin access
Solution: Use a number with active WhatsApp Business usage and no policy violations.
  • Ensure both devices have stable internet connection
  • Check that the WhatsApp Business App is running in the background
  • Verify webhook endpoints are properly configured

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FAQs

Yes, if your number meets all the prerequisites: WhatsApp Business App version 2.24.17+, verified Meta Business Account, and no existing API provider connections.
No — seamless synchronization occurs during the setup process. All contacts are automatically imported, and you can optionally sync up to 6 months of chat history.
Yes, you can continue using the WhatsApp Business App for personal chats while Eazybe manages automated responses and broadcasts.
You can unlink the connection via your Eazybe workspace settings. Note that a 1-2 month cooldown period applies if you want to reconnect the number.
No, there are no additional fees for coexistence itself. Standard Meta messaging fees and Eazybe subscription charges apply as normal.

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Need Help?

If you have any questions or need further assistance, feel free to reach out to us at hey@eazybe.com. We’re happy to help!