Accessing the Dashboard
Open Workspace
Click the Organization button in the Eazybe sidebar to open the workspace in a new tab
Login
Sign in with your admin credentials at workspace.eazybe.com
Dashboard Overview
The main dashboard shows real-time team status:
| Column | Description |
|---|---|
| Employee | Team member name and email |
| Last Activity | When they were last active on WhatsApp Web |
| Last Chat Synced | Most recent chat sync timestamp |
| CRM Integration | Connected CRM status (HubSpot, Salesforce, etc.) |
Key Metrics
Message Analytics
The Analytics tab provides comprehensive messaging metrics:
| Metric | Description | Why It Matters |
|---|---|---|
| Sent Messages | Total outbound messages | Measures outreach volume |
| Received Messages | Total inbound messages | Indicates customer engagement |
| Follow-up Messages | Scheduled/recurring messages | Tracks nurturing activity |
| Response Rate | (Replies / Sent) × 100 | Measures message effectiveness |
Conversation Metrics
| Metric | Description | Why It Matters |
|---|---|---|
| 1:1 Chats | Individual conversations count | Direct engagement tracking |
| Group Chats | Group message activity | Team/broadcast reach |
| Active Conversations | Chats with activity in period | Current workload indicator |
| Avg Response Time | Time to first reply | Service quality measure |
Call Analytics
| Metric | Description | Why It Matters |
|---|---|---|
| Total Calls | Voice/video calls made | Communication method mix |
| Avg Call Duration | Average call length | Conversation depth |
| Missed Calls | Unanswered incoming calls | Availability gaps |
Filtering Your Data
Filter analytics by:| Filter | Options |
|---|---|
| Date Range | Today, Last 7 days, Last 30 days, Last 90 days, Custom |
| Team Member | All team, Individual employees |
| Conversation Type | All, 1:1 only, Groups only |
| Labels | Filter by specific contact labels |
Using Analytics for Growth
Identify Top Performers
Find team members with best response rates and learn from their approach
Spot Training Needs
Identify team members who may need additional coaching or support
Optimize Timing
Discover when your messages get the best response rates
Track Campaign Success
Measure the effectiveness of broadcast and follow-up campaigns
Setting Benchmarks
Establish targets based on your team’s baseline:| Role | Daily Messages | Response Time | Follow-up Rate |
|---|---|---|---|
| SDR/BDR | 50+ | < 5 minutes | > 95% |
| Account Executive | 30+ | < 15 minutes | > 90% |
| Customer Support | 40+ | < 3 minutes | > 98% |
| Account Manager | 25+ | < 30 minutes | > 85% |
Best Practices
Review weekly
Review weekly
Schedule a weekly analytics review to spot trends early and adjust strategy. Monday mornings work well for planning the week ahead.
Compare periods
Compare periods
Look at week-over-week and month-over-month trends rather than single data points. Outliers can be misleading.
Correlate with outcomes
Correlate with outcomes
Compare messaging metrics with sales/support outcomes to understand what actually drives results.
Share insights with team
Share insights with team
Celebrate wins
Celebrate wins
Recognize improvements and top performers. Positive reinforcement encourages continued excellence.
Quick Actions from Dashboard
| Action | How |
|---|---|
| View employee chats | Click employee name → Team Inbox |
| Check sync status | Look at “Last Chat Synced” column |
| Verify CRM connection | Check integration status column |
| Export data | Click Export button (CSV/PDF) |