Accessing the Dashboard
1
Open Workspace
Click the Organization button in the Eazybe sidebar to open the workspace in a new tab
2
Login
Sign in with your admin credentials at workspace.eazybe.com
3
Navigate to Dashboard
Click Dashboard in the left sidebar to view team activity
4
View Analytics
Click Analytics tab for detailed message metrics
Dashboard Overview
The main dashboard shows real-time team status:
Key Metrics
Message Analytics
The Analytics tab provides comprehensive messaging metrics:
Conversation Metrics
Call Analytics
Filtering Your Data
Filter analytics by:Using Analytics for Growth
Identify Top Performers
Find team members with best response rates and learn from their approach
Spot Training Needs
Identify team members who may need additional coaching or support
Optimize Timing
Discover when your messages get the best response rates
Track Campaign Success
Measure the effectiveness of broadcast and follow-up campaigns
Setting Benchmarks
Establish targets based on your team’s baseline:Best Practices
Review weekly
Review weekly
Schedule a weekly analytics review to spot trends early and adjust strategy. Monday mornings work well for planning the week ahead.
Compare periods
Compare periods
Look at week-over-week and month-over-month trends rather than single data points. Outliers can be misleading.
Correlate with outcomes
Correlate with outcomes
Compare messaging metrics with sales/support outcomes to understand what actually drives results.
Celebrate wins
Celebrate wins
Recognize improvements and top performers. Positive reinforcement encourages continued excellence.