Documentation Index

Fetch the complete documentation index at: https://help.eazybe.com/llms.txt

Use this file to discover all available pages before exploring further.

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Team Inbox

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Key Features

• Shared Access: Multiple team members can view and manage conversations simultaneously
• Smart Chat Assignment: Route conversations to specific team members or teams
• Conversation Filtering: Filter chats by status (All, Unreplied, Groups, Broadcast)
• Number-Level Filtering: View conversations by WhatsApp number (normal or WABA API)
• Search Functionality: Quickly find specific conversations
• Assignment Tracking: Monitor who is handling which conversation
• Message Templates: Send pre-approved templates directly from the chat interface

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Step by Step Introduction

1

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Access Team Inbox

Click on “Team Inbox” in the navigation menu.

2

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View Chat Filters

Under the Team Inbox you have chat filters: All, Unreplied, Groups, Broadcast, etc.

3

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View Corresponding Chats

Click on any filter to view the corresponding chats.

4

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View Group Chats

Click on group filter to view group chats.

5

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Filter by Number Type

You have different layers of chat list filters where you can choose and view chat list based on normal WhatsApp and WABA API numbers.

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Select Specific Numbers

Click on filter, where you can select the numbers of which you want to see the Chat list.

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Search for Chats

You can search for chats using the search bar.

8

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Service Window Timer

View the service window timer for WABA numbers.

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Chat View Features

1

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View Chat Interface

The chat view displays all conversations in a clean, organized interface.

2

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Send Template Messages

Click on “Send template” to use pre-approved message templates.

3

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Select and Send Template

Select a template and click on send.

4

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Start New Chat

Click on “Start new chat” to message a new contact.

5

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Enter Contact Number

Click on the input field to enter the new contact details.

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Input Number with Country Code

Input the new number with country code and click on next.

7

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Select WABA Number

Select the WABA number and click on the button “Choose Template & Send”.

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Choose Template

Select the template and click on send.

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Chat Assignment

1

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Access Assignment Options

Click on the “Assign to” dropdown to assign the chat.

2

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View Team Structure

You get a Team-wise employees list and also an All Employees section to assign this chat.

3

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Select Team Member

Click on any Team and select whom to assign.

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Assignment Complete

Now the chat has been assigned to the selected Employee and they can access this under their login.

5

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Unassign Chats

You can also mark the chat as unassigned if needed.