Response Times
Monitor how quickly your team responds to customer messages.Why Response Time Matters
| Response Time | Customer Impact |
|---|---|
| < 5 minutes | Excellent - high satisfaction |
| 5-30 minutes | Good - acceptable for most |
| 30-60 minutes | Fair - may lose urgent leads |
| > 1 hour | Poor - risk of lost sales |
Tracking Response Times
In Team Inbox Dashboard:- View Average Response Time metric
- See breakdown by team member
- Filter by date range
- Identify slow response patterns
Setting Response Time Goals
Improving Response Times
Quick Replies
Use saved templates for common responses
Auto-Assignment
Route chats to available agents
Priority Filters
Focus on critical chats first
Mobile Notifications
Enable push notifications