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Eazybe allows you to export analytics and conversation data for external reporting, compliance requirements, or deeper analysis in your preferred tools.

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What Can Be Exported

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Analytics Data

  • Message volumes by date range
  • Team performance metrics
  • Campaign/broadcast reports
  • Response time statistics
  • Conversation counts

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Conversation Data

  • Chat transcripts (via CRM backup)
  • Contact lists with labels
  • Message history (via Google Sheets/Drive backup)

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Team Data

  • Employee activity logs
  • Last sync times
  • CRM connection status
  • Performance rankings

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Export Formats

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How to Export Analytics

1

Open Analytics

Go to Workspace → Analytics
2

Set Filters

Configure your date range and any team/conversation filters
3

Click Export

Click the Export button in the top-right corner
4

Choose Format

Select CSV, PDF, or Excel
5

Download

File downloads automatically to your computer

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Exporting Team Data

1

Open Dashboard

Go to Workspace → Dashboard
2

Select Team View

Ensure you’re viewing the team data you want to export
3

Click Export Team Data

Click the export button above the team table
4

Select Metrics

Choose which columns/metrics to include in the export
5

Download

File downloads with your selected data

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Exporting Broadcast Reports

1

Open Broadcasts

Navigate to Workspace → Broadcasts
2

Select Campaign

Click on the campaign you want to export
3

Click Export Report

Click the export button in the campaign detail view
4

Download

Receives per-recipient delivery status and engagement data

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Scheduled/Automated Exports

For regular reporting needs, consider these automation options:

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Use Cases

Executive Reporting

Create weekly/monthly reports for leadership with key metrics and trends

Compliance Records

Maintain audit trails for regulatory requirements (GDPR, HIPAA, etc.)

Advanced Analysis

Import into BI tools (Tableau, PowerBI, Looker) for deeper insights

Data Backup

Archive historical data for safekeeping and long-term trend analysis

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Data Included in Exports

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Analytics Export Fields

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Team Export Fields

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Broadcast Export Fields

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Data Privacy Considerations

Exported data may contain personal information. Handle exports responsibly:
  • Limit access — Only share with those who need it
  • Store securely — Use encryption for sensitive exports
  • Delete when done — Remove exports when no longer needed
  • Anonymize — Remove PII when possible for analysis
  • Audit trail — Track who exports what and when

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GDPR Compliance

If operating in the EU or handling EU citizen data:
  • Document your lawful basis for data processing
  • Honor data subject access requests (DSARs)
  • Maintain records of processing activities
  • Implement appropriate security measures

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Data Retention

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Best Practices

Set a schedule (weekly/monthly) for regular exports. Consistent data collection enables better trend analysis.
Use consistent file naming: eazybe_analytics_YYYY-MM-DD.csv for easy organization and retrieval.
Spot-check exported data against the dashboard to ensure accuracy. Flag discrepancies immediately.
Maintain documentation of what you export, when, and why—especially for compliance purposes.