1
Open Call Analytics
Open Call analytics under CALLS. The page shows Call volume and duration across numbers and people.
2
Choose a period
Use the period selector to choose Last 7 days, Last 30 days, or Last 90 days. The page shows the date range and timezone used for the report.
3
Read the summary cards
Review Total calls, Answer rate, Talk time, and Average duration. Answer rate is the percentage of calls that were answered. Talk time covers answered calls; average duration is calculated per answered call.
4
Explore call volume and breakdowns
The Call volume chart separates Incoming, Outgoing, and Missed calls by day. In the breakdown table, use By numbers to compare numbers. Admins and managers can also use By users to compare team activity. The table includes incoming, outgoing, missed, talk time, and average duration.
Analytics are permission-scoped. Employees see the calls available to them; admins and managers can see organization-level data.