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This article contains the most frequently asked questions related to the WhatsApp Business Account (WABA) integration with Eazybe.

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Billing & Credits

The Eazybe Wallet is your central payment system for all WABA-related charges.Key points:
  • Every new organization receives ₹100 or $1 in free credits to get started
  • WhatsApp template message charges are automatically deducted from your wallet balance
  • You can add funds anytime through the Billing section of your dashboard
Keep your wallet funded to ensure uninterrupted broadcast campaigns and template messaging.

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Verification & Account Status

Yes! Official WABA accounts connected through Eazybe qualify for Meta’s Green Tick verification.Requirements:
  • Your WABA account must be active and in good standing
  • Your business must meet Meta’s notability requirements
  • You can apply for verification once your account is set up
The Green Tick is Meta’s official verification badge that confirms your business identity to customers.

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Message Templates

Meta enforces strict content policies for WhatsApp message templates. Common rejection reasons include:
ReasonDescription
Promotional contentUsing promotional language in non-marketing template categories
Sensitive informationRequesting passwords, PINs, or financial details
Formatting errorsIncorrect variable syntax or placeholder formatting
Policy violationsContent that violates WhatsApp Business Policy
Always review Meta’s template guidelines before submitting. You can edit and resubmit rejected templates.

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CSV & Contact Upload

CSV upload failures typically occur due to formatting issues. Ensure your file meets these requirements:File Requirements:
  • File format must be .csv
  • Must contain a column labeled “Phone”
  • Phone numbers must include country codes
  • Do NOT include the ”+” symbol
Correct format example:
Phone
91xxxxxxxxxx
1xxxxxxxxxx
44xxxxxxxxxx
For India, use format 91xxxxxxxxxx. For USA, use 1xxxxxxxxxx.

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WABA Coexistence

WABA Coexistence allows you to use both the WhatsApp mobile app and WABA simultaneously. However, certain actions can cause disconnection:Common disconnection triggers:
  1. Device switching - Moving to a new mobile device without proper migration
  2. Simultaneous sessions - Using the mobile app and WhatsApp Web at the same time
  3. Extended inactivity - No activity for more than 14 days
  4. Spam violations - Sending bulk unsolicited messages that violate WhatsApp Business Policy
  5. App switching - Moving your number between consumer WhatsApp and Business app
To maintain coexistence, avoid these triggers and ensure regular activity on your account.

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Need More Help?

If your question isn’t answered here or you need further assistance, feel free to reach out to us at [email protected]. We’re happy to help!