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Use the symptom that matches what you see in Eazybe. Complete the checks in order, then reopen the broadcast or refresh the results.

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HubSpot Contact List Is Not Visible

Cause: HubSpot is not connected to the current workspace. Fix: Connect HubSpot, return to Broadcasts, and reopen New broadcast. The HubSpot contact list tab appears under Choose recipients after the connection is available.

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HubSpot Lists Cannot Be Loaded

Cause: The HubSpot connection does not include the crm.lists.read permission. Fix: Reconnect HubSpot and approve list access, then reopen HubSpot contact list.

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A HubSpot List Is Missing or Still Updating

HubSpot can continue updating an active list after its filters change. Fix: Wait for the update to finish, select Refresh in Eazybe, and open the list again. You do not need to sign out.

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No Valid Contacts Were Found

Check the uploaded file or HubSpot properties:
  • Include a country code for every phone number.
  • In CSV files, keep Country Code and Phone in separate columns.
  • In Excel files, put the full international number in Phone.
  • Remove spaces and special characters from phone values.
  • Fill empty phone cells.
  • For HubSpot, add a valid value to mobilephone or phone.
Eazybe removes duplicate phone numbers automatically, so the valid recipient count can be lower than the number of rows in the source.

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Estimated Cost Is Not Displayed

Confirm that you have selected a WhatsApp Business number, an approved Template message, and at least one valid recipient. Complete every required variable value or HubSpot property mapping, then wait while Calculating… is displayed. If Send broadcast is still unavailable, check that the Eazybe wallet has enough balance.

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Template Parameter Error #132000

The values supplied for the message do not match the number of variables in the approved template. Fix:
  • For Upload a list, add a populated column for every numbered variable.
  • For HubSpot contact list, complete every required property mapping and fallback value.
  • Recheck the Message preview before sending again.

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A Message Failed After Sending

Open View Analytics, select Failed, and review the failure reason for the contact. Select Export to download the failed group when you need to correct or share the affected rows.
If the issue continues, email support@eazybe.com with the campaign name, sending number, failure reason, and a screenshot of the error.