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Eazybe’s AI-powered chat management system helps sales and support teams efficiently manage their WhatsApp conversations by prioritizing unreplied chats.

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How Eazybe AI Chat Prioritization Works

Automatic Chat Categorization

The AI agent scans every unreplied chat and applies a priority label (Critical or Non-Critical) based on specific indicators such as keywords (e.g., urgent, cancel, refund), customer value from your CRM, and the nature of the inquiry.

Real-Time Status Updates

Team members see visual labels beside chats in the Team Inbox or chat extension, highlighting high-priority conversations to act on immediately.

Scheduled Admin Notifications

Designated administrators receive WhatsApp message summaries every three hours listing unreplied chats, grouped by criticality to keep oversight tight.

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Step-by-Step Usage Guide

1

Open Your Team Inbox

Log in to the Eazybe workspace and navigate to the Team Inbox from the sidebar menu. Click on Unreplied to view all chat conversations sorted by status, including those awaiting replies.Team Inbox
2

Identify Critical Chats

Critical chats display a clear red label or icon indicating high priority. Scan regularly to identify urgent issues.Example indicators for critical chats include:
  • Complaints
  • Billing questions
  • Order cancellations
  • High-value customer alerts Critical Chats
3

Filter Your Chat View

Use the built-in filter control to toggle between:
  • All chats
  • Only critical chats
  • Only non-critical chats
This helps streamline task focus and workload management.Filter Chats

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Administrator Features & Controls

Receive automated WhatsApp notifications at customizable intervals with chat summary statistics to stay informed about pending conversations.
Access detailed chat logs for performance review and team accountability tracking.
Configure notification timings to align with your business hours and team availability.
Customize thresholds or keywords for chat prioritization as an advanced feature coming soon.
Enable critical chat notifications to ensure your team never misses urgent customer inquiries that could impact satisfaction or revenue.