Conversation States

Every conversation in Revenue Inbox has a state that indicates its current status.

State	Icon	Description
Open	🟢	Active conversation awaiting response
Resolved	✅	Conversation marked as complete
Unreplied	🔴	Customer message awaiting team response
Expired	⏰	WABA 24-hour window closed

If you use the Eazybe Chrome extension only:

If you have a WhatsApp Business API account:

When a customer messages you, a 24-hour window opens:

Window Status	What You Can Do
Open (within 24h)	Send any message freely
Closed (after 24h)	Must use Message Template

Resolved conversations can be reopened when the customer sends a new message.

​Conversation States