Conversation States
Every conversation in Revenue Inbox has a state that indicates its current status.
State Types
| State | Icon | Description |
|---|
| Open | 🟢 | Active conversation awaiting response |
| Resolved | ✅ | Conversation marked as complete |
| Unreplied | 🔴 | Customer message awaiting team response |
| Expired | ⏰ | WABA 24-hour window closed |
For Extension Users
If you use the Eazybe Chrome extension only:
- No time limits on replying
- Messages sync from WhatsApp Web
- Send any message type anytime
For WABA Users
If you have a WhatsApp Business API account:
The 24-Hour Service Window
When a customer messages you, a 24-hour window opens:
| Window Status | What You Can Do |
|---|
| Open (within 24h) | Send any message freely |
| Closed (after 24h) | Must use Message Template |
Marking Conversations Resolved
- Open the conversation in Team Inbox
- Click Mark Resolved or the ✅ icon
- Conversation moves to Resolved filter
Resolved conversations can be reopened when the customer sends a new message.
