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Saved Replies

Create and use pre-saved message templates for faster responses.

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Creating Saved Replies

1

Open Quick Replies

Click the Quick Reply icon in Eazybe sidebar
2

Click Add New

Click + New to create a template
3

Enter Shortcut

Define a shortcut like /greeting or /thanks
4

Write Message

Enter the full message text
5

Save

Click Save to create the reply

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Using Saved Replies

  1. Type the shortcut (e.g., /greeting)
  2. Press Tab or Enter
  3. Message expands to full text
  4. Edit if needed, then send

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Team Shared Replies

Admins can create shared replies:
  • Visible to all team members
  • Consistent messaging across team
  • Managed centrally

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Example Templates

/greeting
Hi! Thanks for reaching out to [Company]. 
How can I help you today?

/thanks
Thank you for your message! We'll get back 
to you within 24 hours.

/hours
Our business hours are Monday-Friday, 
9 AM to 6 PM. We'll respond when we're back!
Saved Replies support variables like {{name}} when connected to CRM.