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Backup & Sync

Eazybe automatically backs up WhatsApp conversations to your Team Inbox and connected CRM.

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Extension Backup

For Chrome Extension users:
1

Click Backup & Sync

In the Eazybe sidebar, click the Backup and Sync button
2

Select Labels

Choose which labels to sync to Team Inbox:
  • Select specific labels, or
  • Select “All labels”
3

Save Settings

Click Save to apply
4

View in Team Inbox

Click View chats in Team Inbox to open the workspace

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What Gets Backed Up

ContentBacked Up
Text messages✅ Yes
Images✅ Yes
Documents✅ Yes
Voice notes✅ Yes
Contact cards✅ Yes
Location✅ Yes

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CRM Backup

Chats are also backed up to your connected CRM:
CRMBackup Location
HubSpotContact Activity Timeline
ZohoNotes / Activity
SalesforceActivity History
LeadSquaredActivity History
Bitrix24Timeline

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Cloud Backup

For 24/7 backup even when laptop is closed:
  1. Subscribe to Teams Plan
  2. Go to Workspace → Organization
  3. Click Start Connection for Cloud
  4. Scan QR code with WhatsApp mobile app
  5. Cloud icon turns green when connected
Cloud backup syncs chats every 3 minutes, even when your laptop is closed.

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Sync Settings by Label

Control which chats sync to CRM:
  1. Click Backup and Sync in sidebar
  2. Click on your CRM (e.g., HubSpot)
  3. For labels you don’t want synced, click Don’t Sync
  4. To re-enable, click Sync
Initial sync includes last 3 days of chat history. Future messages sync every 3 minutes.