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Dynamic Labels

Automatically sync Eazybe labels with HubSpot contact properties for seamless lead management.

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What Are Dynamic Labels?

Dynamic Labels create a two-way sync between:
  • Eazybe Labels (applied to WhatsApp chats)
  • HubSpot Properties (stored on contact records)
When you label a chat in WhatsApp, the HubSpot contact property updates automatically—and vice versa.

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Setting Up Dynamic Labels

1

Go to Settings

Open Eazybe → Settings → HubSpot → Dynamic Labels
2

Select HubSpot Property

Choose which HubSpot contact property to sync with labels.Common choices:
  • Lead Status
  • Lifecycle Stage
  • Custom dropdown property
3

Map Labels to Values

Map each Eazybe label to a HubSpot property value:
Eazybe LabelHubSpot Value
Hot LeadQualified
Warm LeadIn Progress
Cold LeadUnqualified
CustomerCustomer
4

Choose Sync Direction

  • One-way (Eazybe → HubSpot): Labels update HubSpot only
  • Two-way: Changes sync both directions
5

Enable Sync

Toggle Enable Dynamic Labels and save.

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Use Cases

Lead Qualification

Label leads as Hot/Warm/Cold and see it in HubSpot instantly

Pipeline Stages

Move contacts through stages by applying labels

Team Assignment

Assign chats to teams with labels that sync to HubSpot owner

Follow-up Status

Track follow-up status with synced labels

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Best Practices

  1. Use consistent naming - Match label names to HubSpot values
  2. Limit label count - Too many labels cause confusion
  3. Train your team - Ensure everyone understands the mapping
  4. Review regularly - Audit labels monthly for accuracy
Changing HubSpot property type (e.g., from dropdown to text) will break the sync. Recreate the mapping after property changes.

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Troubleshooting

  1. Check Dynamic Labels is enabled
  2. Verify property mapping is correct
  3. Ensure contact is linked to HubSpot
  4. Check HubSpot permissions
  1. Review label-to-value mapping
  2. Check for duplicate labels
  3. Verify HubSpot property options match