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This guide explains how to send template message broadcasts (bulk messages) using your WhatsApp Business Account (WABA).

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Prerequisites

Before sending a broadcast campaign, ensure you have:

Connected WABA

Your WhatsApp Business Account must be connected to Eazybe

Funded Wallet

Ensure your Eazybe Wallet has sufficient balance

Approved Template

You need at least one approved Message Template
Every new business (organization) connecting WABA for the first time receives ₹100 or $1 in free credits.

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How to Send a Broadcast Campaign

1

Navigate to Broadcasts

Select Broadcasts from the main menu in your Eazybe dashboard.Navigate to Broadcasts
2

Create New Broadcast

Click the Create Broadcast button to start a new campaign.Create Broadcast Button
3

Name Your Campaign

Provide an internal name for your campaign to help you identify it later.Name Your Campaign
Use descriptive names like “June Newsletter 2025” or “Holiday Sale Announcement” to easily find campaigns later.
4

Select Template

Choose an Approved Message Template from the dropdown list.Select Template
Only templates with “Approved” status can be used for broadcasts. Pending or rejected templates will not appear in the list.
5

Upload Contacts

Click Upload CSV and select your file containing phone numbers.Upload CSV
Phone numbers must be in international format without the ”+” sign (e.g., 91xxxxxxxxxx for India, 1xxxxxxxxxx for USA).
6

Select Recipients

Choose the contacts you want to include in your broadcast from the imported CSV.Select Recipients
7

Select Label (Extension Users)

If you’re using the Eazybe extension, you can select a label containing tagged contacts.Select Label
Labels work with individual contacts only, not groups.
8

Launch Campaign

Click Send Broadcast to start sending messages to your selected recipients.Launch Campaign

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Tracking Campaign Performance

After launching your campaign, you can track its performance directly from the Broadcast dashboard. Campaign Performance The dashboard shows you:
  • Messages Sent - Total number of messages dispatched
  • Messages Delivered - Successfully delivered to recipients
  • Messages Read - Opened and read by recipients

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Need Help?

If you have any questions or need further assistance, feel free to reach out to us at [email protected]. We’re happy to help!