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Labels

Labels help you categorize and organize WhatsApp conversations for better tracking and filtering.

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Creating Labels

1

Click Add Label

Click the Add Label button in the sidebarAdd Label Button
2

Choose Label Type

Select Label (for categorization) or Funnel (for stages)Label Type Selection
3

Set Visibility

Choose visibility:
  • Personal - Only visible to you
  • Shared - Visible to your team/organization Visibility Options
4

Add Sub-Labels

Create sub-labels for more granular organizationSub-Labels
5

Assign Contacts

Select contacts to add to this labelAssign Contacts

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Labels vs Funnels

FeatureLabelsFunnels
PurposeCategorizationPipeline stages
Sub-itemsSub-labelsStages
Contact positionCan be in multipleOne stage at a time
Use caseHot Lead, VIP, IssueNew → Qualified → Won

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Example Label Structure

🏷️ Lead Status
   ├── 🔥 Hot Lead
   ├── 🌡️ Warm Lead
   └── ❄️ Cold Lead

🏷️ Customer Type
   ├── 💎 VIP
   ├── 🔄 Returning
   └── 🆕 New

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Applying Labels to Chats

  1. Open a conversation in WhatsApp Web
  2. Click the Label icon in the Eazybe sidebar
  3. Select the label to apply
  4. The chat will now appear under that label in Team Inbox
Labels sync with your CRM when Dynamic Labels is enabled.