Dynamic Labels
Dynamic Labels automatically categorize conversations based on content and CRM data.How It Works
The AI analyzes:- Message content and keywords
- Customer value from CRM
- Conversation sentiment
- Historical interactions
Automatic Categories
Setting Up Dynamic Labels
1
Enable AI Labels
Go to Settings → Labels → Enable Dynamic Labels
2
Configure Rules
Set keywords and conditions for each label
3
Connect CRM
Link CRM for customer value data
4
Test
Send test messages to verify labeling
CRM Sync
Dynamic Labels can sync with CRM properties:- Label applied → CRM field updated
- CRM field changed → Label updated
Custom keyword rules for Dynamic Labels are coming soon as an advanced feature.