Documentation Index
Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
Use this file to discover all available pages before exploring further.
Internal Notes
Add internal notes to conversations that are only visible to your team.What Are Internal Notes?
Internal notes are:- Private - Not sent to the customer
- Team visible - All team members can see them
- Persistent - Saved with the conversation
- Contextual - Help with handoffs
Adding Notes
Use Cases
| Use Case | Example Note |
|---|---|
| Handoff | ”Customer prefers morning calls” |
| Context | ”VIP customer - handle with care” |
| Follow-up | ”Promised callback on Friday” |
| Issue | ”Previous complaint about shipping” |