Overview
Quick Replies let you save frequently used messages that can be sent with a single click. Stop typing the same responses over and over - save them once and reuse them forever.Creating a Quick Reply
1
Open Quick Replies
Click the Quick Reply button in the Eazybe sidebar
2
Enter Details
- Give your quick reply a descriptive name
- Type the message content you want to save
3
Set Visibility
Choose who can see this quick reply:
- Personal - Only visible to you
- Shared - Visible to your entire organization
- Shared with Team - Visible only to specific teams
4
Add Enhancements (Optional)
- AI Rephrase - Use AI to improve your message
- Voice Note - Record an audio message
- Attachment - Add a file (max 20MB)
5
Save
Click Create to save your quick reply
Using Quick Replies
Method 1: Quick Reply Button
- Open any WhatsApp chat
- Click the Quick Reply button
- Select the reply you want to send
- Message is instantly inserted
Method 2: Keyboard Shortcut
- Type
/in the message field - Start typing the quick reply name
- Select from the autocomplete list
- Press Enter to send
Quick Reply Options
Best Practices
Use Variables
Include
{name} or {company} placeholders for personalizationOrganize by Category
Name quick replies with prefixes like “Sales:”, “Support:”, “Follow-up:”
Keep It Human
Don’t make messages sound robotic - personalize where possible
Update Regularly
Review and refresh your quick replies monthly
Examples
Sales Follow-up
Meeting Confirmation
Thank You Message
FAQ
Is there a limit to how many quick replies I can create?
Is there a limit to how many quick replies I can create?
No, there’s no limit. Create as many as you need for different scenarios.
Can I edit or delete quick replies later?
Can I edit or delete quick replies later?
Yes, you can edit or delete any quick reply at any time from the Quick Replies panel.
What's the file size limit for attachments?
What's the file size limit for attachments?
Attachments in quick replies are limited to 20MB, and only one file can be attached per quick reply.