Documentation Index
Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
Use this file to discover all available pages before exploring further.
Dynamic Labels
Dynamic Labels automatically categorize conversations based on content and CRM data.How It Works
The AI analyzes:- Message content and keywords
- Customer value from CRM
- Conversation sentiment
- Historical interactions
Automatic Categories
| Label | Trigger |
|---|---|
| 🔥 Hot Lead | High-intent keywords like “buy”, “price”, “ready” |
| ⚠️ Escalation | Complaints, “manager”, “cancel” |
| 💰 High Value | CRM shows high deal value |
| 🆕 New Contact | First-time conversation |
| 🔄 Follow-up Needed | Promised callback, no response |
Setting Up Dynamic Labels
CRM Sync
Dynamic Labels can sync with CRM properties:- Label applied → CRM field updated
- CRM field changed → Label updated
Custom keyword rules for Dynamic Labels are coming soon as an advanced feature.