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Send Your First Broadcast

1

Navigate to Broadcasts

Go to Workspace → Broadcasts → Create Broadcast
Broadcast menu
2

Name Your Campaign

Give your broadcast a clear, internal name:
  • ✅ “January_Sale_2026”
  • ✅ “Order_Update_Batch_5”
  • ❌ “test” or “broadcast1”
Name broadcast
3

Select Template

Choose an Approved template from the dropdown.
Only approved templates appear here. If you don’t see your template, check its status in Templates section.
4

Upload Contacts

Option A: CSV UploadClick Upload CSV and select your file.
Upload CSV
Required CSV format:
Phone,Name,OrderID
919876543210,John,ORD001
919876543211,Jane,ORD002
Phone numbers must be in international format without + sign (e.g., 919876543210 for India)
Option B: Select from LabelsIf contacts are already labeled in your inbox, select the label(s) to include.
5

Select Recipients

Review imported contacts and select which ones to include:
Select contacts
  • ✅ Select All
  • ✅ Individual selection
  • ❌ Exclude invalid numbers
6

Fill Variables

If your template has variables ({{1}}, {{2}}), map them to CSV columns or enter values:
VariableValue
Name column
OrderID column
7

Preview & Send

Review the preview, then click Send Broadcast
Send broadcast

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After Sending

Your broadcast enters the queue and messages are sent progressively. Track status in Broadcasts dashboard:
StatusMeaning
QueuedWaiting to send
SendingIn progress
SentDelivered to WhatsApp
DeliveredReached recipient’s phone
ReadRecipient opened message
FailedDelivery failed (invalid number, etc.)

View Analytics

Track campaign performance and engagement