Create Broadcast Campaign

Send Your First Broadcast

Navigate to Broadcasts

Go to Workspace → Broadcasts → Create Broadcast

Name Your Campaign

Give your broadcast a clear, internal name:

Select Template

Choose an Approved template from the dropdown.

Only approved templates appear here. If you don’t see your template, check its status in Templates section.

Upload Contacts

Option A: CSV UploadClick Upload CSV and select your file.

Required CSV format:

Phone,Name,OrderID
919876543210,John,ORD001
919876543211,Jane,ORD002

Phone numbers must be in international format without + sign (e.g., 919876543210 for India)

Option B: Select from LabelsIf contacts are already labeled in your inbox, select the label(s) to include.

Select Recipients

Review imported contacts and select which ones to include:

Fill Variables

If your template has variables ({{1}}, {{2}}), map them to CSV columns or enter values:

Variable	Value
Name column
OrderID column

Preview & Send

Review the preview, then click Send Broadcast

Your broadcast enters the queue and messages are sent progressively. Track status in Broadcasts dashboard:

Status	Meaning
Queued	Waiting to send
Sending	In progress
Sent	Delivered to WhatsApp
Delivered	Reached recipient’s phone
Read	Recipient opened message
Failed	Delivery failed (invalid number, etc.)

Track campaign performance and engagement