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BEA Radar reads each WhatsApp conversation in your Team Inbox and writes what it finds into structured fields on the chat: a plain-language summary, what the person wants, how time-sensitive the conversation is, what is holding it back, and the next step for the rep. Alongside those, it works out which fields your own business tracks, such as budget, plan interest, or travel dates, creates them, and keeps them filled. Every field is then written to the matching record in your CRM. It works with every type of WhatsApp number: Personal WhatsApp, the WhatsApp Business App, and WhatsApp Business API (WABA). Group chats are covered the same as direct ones, and there is nothing to enable per number or per chat type.
Requirements: access to the Team Inbox, and a connected CRM if you want properties written back to contact and deal records. Adding, renaming, and deleting properties requires the Admin role. BEA Radar is available on Eazybe’s AI plans.

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Watch the Walkthrough

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How It Works

Each conversation moves through six stages. Analysis begins as soon as a message arrives. There is nothing to trigger.

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Where to Find It

BEA Radar sits inside the Team Inbox rather than in a separate dashboard.
  • In the chat: the AI properties panel is pinned beside each conversation in the Team Inbox.
  • Configuration: Team Inbox → Settings, for adding and managing properties.
  • Retrieval: the AI filters control sits above the chat list.
  • Destination: the connected CRM record.

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What BEA Radar Records

Three groups of properties are written on every chat. Any of the three can be used as a filter across the whole inbox. See AI Filters.

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CRM Sync

Every property, whether part of the sales brief, auto-created, or added by an Admin, is written to the matching contact or deal record in the connected CRM. Records update as conversations continue, so no chat has to be logged by hand. Supported CRMs are HubSpot, Salesforce, and Zoho, along with Eazybe’s broader integration set. Confirm your CRM connection before relying on sync, so properties land on the right contact and deal records.

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Behaviour to Be Aware Of

  • The auto-created set differs per workspace. Properties are derived from your own conversations, so two businesses on BEA Radar see different fields. They appear over your first conversations rather than all at once.
  • The brief updates as the conversation continues. Reopening a chat later shows the current state, not the state at the time the chat arrived.
  • New properties fill going forward. A property added today is filled on relevant chats from that point on.
  • A property’s description defines what is captured. For admin-defined properties, the AI reads the description to decide what to look for.
  • Property management is Admin-only. Employees can change a property’s value on a chat, but cannot add, rename, or delete properties or their options.

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Troubleshooting

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FAQ

Yes. Every type of WhatsApp number is covered: Personal WhatsApp, WhatsApp Business App, and WhatsApp Business API (WABA). There is nothing to enable per number.
Yes. Group chats receive the same properties as direct conversations, with no separate setup.
Yes. Employees can change the value of a property on a chat. Adding, renaming, and deleting the property itself, and editing its dropdown options, requires the Admin role.
No. BEA Radar detects the properties your business tracks from your conversations and creates them. Adding your own is optional, for a field you want captured that the AI has not created.

AI Insights on a Chat

The sales brief written beside every conversation

AI Properties

Add, edit, and configure the fields the AI fills in

AI Filters

Filter the inbox by any AI property

Deal Analysis

The same analysis applied to deals in your CRM