Skip to main contentBuilt-in Variables
| Variable | Description | Example |
|---|
{{contact.name}} | Contact’s name | John Smith |
{{contact.phone}} | Phone number | +919876543210 |
{{last_message}} | Customer’s last message | ”I need help” |
{{current_time}} | Current timestamp | 2:30 PM |
{{current_date}} | Today’s date | Jan 11, 2026 |
CRM Variables
If CRM is connected:
| Variable | Description |
|---|
{{crm.company}} | Company name |
{{crm.deal_stage}} | Current deal stage |
{{crm.owner}} | Assigned sales rep |
Custom Variables
Create your own variables to store conversation data:
- Use a Question node to collect info
- Set variable name (e.g.,
budget)
- Reference with
{{budget}} in messages
