Your WhatsApp conversations aren't syncing with Salesforce? You're moving your conversations forward, but the backup isn't getting stored on Salesforce. Worried about losing your chats? Don't worry! This troubleshooting guide will help you check that everything is set up correctly for syncing.
Check Your Account
Account Type: Ensure you have either a Salesforce Developer Account or Salesforce Professional Edition. The integration does not support trial or Starter accounts.
Subscription Status: Verify that your accounts(both Salesforce and EazyBe) are active.
Grant Access
EazyBe asks for specific permissions when integrating with Salesforce. Ensure that these permissions are granted, as they are crucial for storing WhatsApp conversations via the EazyBe WhatsApp Extension. Make sure you accept the necessary permissions whenever prompted as it will enable smooth syncing of WhatsApp Chats in Salesforce.
We hope this article has helped you better understand how EazyBe works! If you have any questions or need further assistance, feel free to reach out to us at [email protected]. We're happy to help!