Your WhatsApp conversations aren't syncing with Bitrix? You're moving your conversations forward, but the backup isn't getting stored on Bitrix. Worried about losing your chats? Don't worry! This troubleshooting guide will help you check that everything is set up correctly for syncing.
Check Your Account
Install EazyBe on Bitrix: Ensure that EazyBe is installed on Bitrix from the Apps Marketplace.
Subscription Status: Verify that your accounts(both Bitrix and EazyBe) are active.
Grant Access
EazyBe asks for specific permissions when integrating with Bitrix. Ensure that these permissions are granted, as they are crucial for storing WhatsApp conversations via the EazyBe WhatsApp Extension. Make sure you accept the necessary permissions whenever prompted as it will enable smooth syncing of WhatsApp Chats in Bitrix.
We hope this article has helped you better understand how EazyBe works! If you have any questions or need further assistance, feel free to reach out to us at [email protected]. We're happy to help!