WhatsApp and Bitrix contacts are linked automatically through the unique phone number added in Bitrix "phone number" or "mobile" field. Moreover you can also create a new contact directly from WhatsApp using Eazybe/ Link an existing contact to a phone number in WhatsApp using Eazybe.

Moreover, once linked, the Contact card of the respective contact will appear in the EazyBe's mini-crm view. Both 1:1 chats and group chats associated with the contact will be backed up in Bitrix. The chats backed up will be visible in the Contact's page of the Bitrix Contact .

The chats are logged in the following way in the Contacts page:

When you create a new Bitrix contact via the EazyBe WhatsApp extension, the contact will be automatically linked to Bitrix. Once linked, your WhatsApp chats with that contact will be backed up to Bitrix every 3 minutes, ensuring real-time sync and data accuracy. Additionally, the last sync time for that contact will be updated in the EazyBe workspace, providing you with an up-to-date view of your conversation backup status.

We hope this article has helped you better understand how EazyBe works! If you have any questions or need further assistance, feel free to reach out to us at [email protected]. We're happy to help!

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