To use workflows successfully with Zoho
Ensure the user has the Zoho workflow integration installed.
Once installed, you can proceed with creating and managing workflows.
Workflow messages in Zoho are always sent from:
The contact owner’s WhatsApp number, or
The lead owner’s WhatsApp number
For workflow messages to be delivered through Zoho, you must ensure:
The user has the Eazybe extension/app installed.
The Zoho integration is properly connected with Eazybe.
To avoid messages being sent to the wrong recipient:
Make sure the phone number includes the correct country code.
Double-check the number format before saving it in Zoho.
Media files have a size limit. To ensure successful delivery:
Check that your media file size does not exceed 15MB.
If it’s larger, compress or resize the file before attaching it to the workflow.
We hope this article has helped you better understand how EazyBe works! If you have any questions or need further assistance, feel free to reach out to us at [email protected]. We're happy to help!