Overview
Eazybe is a Chrome extension that enhances WhatsApp Web with productivity and CRM integration features - ideal for sales, support, and customer engagement teams. It overlays functionalities such as:
CRM mini-views inside WhatsApp Web
Shared team inboxes
Contact labels, follow-ups, tasks
Data sync to users’ Google Drive or CRMs
Data Privacy & Security Compliance
GDPR-Ready
Eazybe is GDPR compliant. A third-party audit conducted via Sprinto confirms:
Appointed Privacy Officer & EU Representative
Published Privacy Policy and Data Protection Policy
Annual Vendor Risk Assessments
Defined Records of Processing Activities (ROPA)
Regular Data Protection Impact Assessments (DPIAs)
Secure processing of personal data, including encryption and access control
In line with GDPR and global data privacy standards, Eazybe fully supports:
Data Access Requests: Any user can request a copy of their data processed by Eazybe.
Data Deletion Requests: You can ask for partial or complete deletion of your data from our systems.
To initiate a request:
Email us at [email protected]
Or use the WhatsApp support icon in the Eazybe Chrome Extension
Note: Since Eazybe does not store messages or contacts, most data deletion pertains to connected metadata (e.g., integrations, labels, logs).
See our Privacy Policy
See our Terms of Service
See our Master Service Agreement
See our GDPR Report
Data Handling & Storage
Feature | Details |
Message Storage | Eazybe does not store messages. All chats remain within WhatsApp. |
CRM Integration Data | Displayed via APIs; no CRM credentials stored. OAuth where possible. |
Backups | Stored in the user’s Google Drive (user/workspace-owned). |
Attachment Handling | Media (e.g., PDFs, images) stored in Google Drive if backup is enabled. |
No Server-Side Storage | All sensitive data is client-side or within user’s cloud (Drive/CRM). |
Encryption & Infrastructure
Data in Transit: Encrypted with TLS/HTTPS
Data at Rest: Backed-up data is encrypted using Google Drive’s built-in encryption
Access Controls: Strict role-based access internally
Endpoint Security: Only authorized devices can access infrastructure
Production Firewalls: Deny-by-default rules active
Chat Backup Defaults (Team Inbox)
When Team Inbox is enabled, all WhatsApp chats are backed up by default to your connected Google Drive.
But you’re in control:
Use the "Don’t Sync" label to exclude specific contacts.
Admins can manage sync rules org-wide - including what gets backed up and what doesn’t.
Cloud WhatsApp Connectivity (Optional)
Eazybe offers a cloud-based session feature that enables scheduled or automated WhatsApp messaging - even when the user’s browser is closed.
Notes:
No WhatsApp data is stored on Eazybe servers
Cloud sessions are authenticated via WhatsApp’s official QR code-based login
Sessions can be disconnected anytime from the extension
Setup Guide → Connecting Cloud WhatsApp
Disconnect → How to revoke Cloud access
Required Permissions
To function securely and effectively, Eazybe needs:
Permission Type | Purpose |
Chrome Tab Access | Overlay CRM/label UI inside WhatsApp Web |
CRM Access (OAuth/API) | Show mini-CRM view, create contacts/tasks in CRM |
Google Drive Access | Optional, for storing backed-up messages/media (Team Inbox only) |
All integrations use industry-standard scopes and secure token handling.
IT Setup Requirements
For a smooth installation and evaluation of Eazybe, your IT team should ensure the following environment and access settings are in place:
Requirement | Details |
Google Chrome Browser | Eazybe is a Chrome Extension and works only on Chrome |
WhatsApp Web Access | The user must be logged into WhatsApp Web in the same Chrome profile |
Chrome Extension Permissions | Allow access to WhatsApp Web tabs for UI overlay and functionality |
CRM Access (Optional) | API key or OAuth permissions to connect and sync with HubSpot, Zoho, Salesforce, etc. |
Google Drive Access (Optional) | For backup and Team Inbox – Drive access must be granted by the user or Workspace admin |
Firewall/Network Access | Allow HTTPS traffic to |
Trial Account (Optional) | Use a test WhatsApp number or CRM sandbox account for safe evaluation |
Eazybe does not require software installation on user machines - just a lightweight Chrome extension install with specific tab-level permissions.
Integration Options
Eazybe supports secure integration with:
HubSpot, Zoho, Salesforce, LeadSquared, Freshdesk, Bitrix24
Google Sheets
Team Inbox (Google Drive-based backup)
Custom CRMs via Webhooks or embedded URLs
We are listed as an authorized app in their respective marketplaces:
Platform | App Listing Link |
HubSpot | |
Zoho CRM | |
Bitrix24 | |
Google Sheets | Supported via secure API connection (manual setup) |
Team Inbox | Uses Google Drive for secure storage of backed-up WhatsApp chats (requires user authorization) |
Custom CRMs | Supported via Webhooks or Click-to-WhatsApp embedded URLs (Docs →) |
How to Trial Safely
If your company is unsure, we recommend:
Using a temporary WhatsApp number for testing
Limiting initial access to test accounts in your CRM.
Reviewing extension activity via Chrome extension controls.
Cancellation/Offboarding
All trial access can be revoked on request. Users can:
Uninstall the extension at any time
Disconnect CRM and/or Google Sheets integrations from their respective account dashboards
Request deletion of synced data from our team (if any)
Need Help?
Eazybe can assist IT teams during setup and evaluation. Reach us at:
Email: [email protected]
WhatsApp Support: Click the WhatsApp icon in the extension to chat directly