> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Saved Replies

> Pre-saved message templates for quick responses

## Saved Replies

Create and use pre-saved message templates for faster responses.

### Creating Saved Replies

<Steps>
  <Step title="Open Quick Replies">
    Click the Quick Reply icon in Eazybe sidebar
  </Step>

  <Step title="Click Add New">
    Click **+ New** to create a template
  </Step>

  <Step title="Enter Shortcut">
    Define a shortcut like `/greeting` or `/thanks`
  </Step>

  <Step title="Write Message">
    Enter the full message text
  </Step>

  <Step title="Save">
    Click Save to create the reply
  </Step>
</Steps>

### Using Saved Replies

1. Type the shortcut (e.g., `/greeting`)
2. Press Tab or Enter
3. Message expands to full text
4. Edit if needed, then send

### Team Shared Replies

Admins can create shared replies:

* Visible to all team members
* Consistent messaging across team
* Managed centrally

### Example Templates

```
/greeting
Hi! Thanks for reaching out to [Company]. 
How can I help you today?

/thanks
Thank you for your message! We'll get back 
to you within 24 hours.

/hours
Our business hours are Monday-Friday, 
9 AM to 6 PM. We'll respond when we're back!
```

<Info>
  Saved Replies support variables like `{{name}}` when connected to CRM.
</Info>