> ## Documentation Index
> Fetch the complete documentation index at: https://help.eazybe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Response Times

> Track and improve team response times

## Response Times

Monitor how quickly your team responds to customer messages.

### Why Response Time Matters

| Response Time | Customer Impact               |
| ------------- | ----------------------------- |
| \< 5 minutes  | Excellent - high satisfaction |
| 5-30 minutes  | Good - acceptable for most    |
| 30-60 minutes | Fair - may lose urgent leads  |
| > 1 hour      | Poor - risk of lost sales     |

### Tracking Response Times

In Team Inbox Dashboard:

1. View **Average Response Time** metric
2. See breakdown by team member
3. Filter by date range
4. Identify slow response patterns

### Setting Response Time Goals

<Steps>
  <Step title="Define SLAs">
    Set target response times:

    * Critical chats: \< 5 minutes
    * Normal chats: \< 30 minutes
  </Step>

  <Step title="Enable Alerts">
    Get notified when SLAs are breached
  </Step>

  <Step title="Review Weekly">
    Analyze trends and coach team
  </Step>
</Steps>

### Improving Response Times

<CardGroup cols={2}>
  <Card title="Quick Replies" icon="bolt">
    Use saved templates for common responses
  </Card>

  <Card title="Auto-Assignment" icon="robot">
    Route chats to available agents
  </Card>

  <Card title="Priority Filters" icon="filter">
    Focus on critical chats first
  </Card>

  <Card title="Mobile Notifications" icon="bell">
    Enable push notifications
  </Card>
</CardGroup>